Call Us - Alphaweld(08) 9456 8000

Shopping Cart

Cart: 0 items
Total: $0.00 excl GST
  • Home /
  • Shipping & Returns | Alphaweld Supply Group

Shipping & Returns

Special order items
Please note items marked as special order are non-returnable.

Standard delivery times
Our standard delivery times on stocked items are as follows:

  • Perth metropolitan areas – 1 business day
  • WA regional areas – 2 to 3 business days
  • Australia wide – 5 to 7 business days (remote areas may require longer)

We sell and deliver within Australia only. Please note we do not deliver to PO boxes.

Delivery schedule
Our delivery cut-off times are as follows:

  COURIER ORDER CUTOFF BOOKING CUTOFF RUN/PICKUP

  Alphaweld AM

4.00PM

7.30AM

8.30AM

  Alphaweld PM

11.30AM

12.00PM

1.00PM

  Centurion/MATIC

1.00PM

2.00PM

As required

  Logiwest Country

1.00PM

2.00PM

As required

  Logiwest Metro AM

8.30AM

9.30AM

10.00AM

  Logiwest Metro PM

1.30PM

2.30PM

3.00PM

  Startrack - Bulk

1.00PM

2.00PM

As required

  Startrack - General

2.00PM

2.30PM

3.30PM

  TNT

2.00PM

2.30PM

3.30PM

  Team GE IPEC

3.00PM

3.30PM

4.30PM

 

Sales taxes
Alphaweld Supply Group are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

All trading is according to Alphaweld's Terms & Conditions.

Permission to return and receive a credit
Alphaweld Supply Group will only accept the return of items ONLY IF IN A SALEABLE CONDITION and notification is given by completing a Goods Return Request prior to returning goods. After acceptance and approval we will notify you to return the goods and will issue a credit to your account or credit card.

For unwanted items the cost of returning goods remains the responsibility of the customer.

We reserve the right NOT to accept any goods returns without prior completion of a goods return form and pre-approval by Alphaweld Supply Group.

A 15% restocking fee may be applied to goods returned outside a 30 day trading period.

Please note items marked as special order on our website are non-returnable.

Damaged or incorrect merchandise guarantee
We will, upon notifying us by Goods Return Request, replace any merchandise that is received in damaged condition or as a result of a picking error. Proof of damage is required and no claims will be accepted or replacement goods issued without prior approval to return.

Alphaweld reserves all rights.