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Frequently Asked Questions

Are you able to offer technical support?

Do you service welding machines?

Do I have to be a client/member to place an online order with Alphaweld?

How do I set up a trading account?

Can you do special orders?

Can I return goods?

Can I create my own purchasing templates?

Can I view my quotes online?

Am I able to get my online quote as an Excel file for uploading to an SAP system?

Are Safety Data Sheets available?

Are Product Specification Sheets available?

Do you supply shielding gas for welders?

What is your best entry-level helmet for welding?

What is the right size welding jacket for me?


Are you able to offer technical support? 
Absolutely. With over 50 years of combined technical knowledge, Alphaweld stands unparalleled when it comes to welding expertise. Please contact us, we'd be only happy to assist!

Do you service welding machines? 
Absolutely. We offer a full backup service to all machines and equipment that we sell. Our in-house, qualified service team are ready to assist you. Simply fill out our Book a Service Form to begin the process.

Do I have to be a client/member to place an online order with Alphaweld? 
No. Simply add items to your web cart and checkout as a guest. We make it easy! 

How do I set up a trading account? 
Please get in touch with our friendly Sales team at sales@alphaweld.com.au and we’ll help get you started. Should you wish to be approved for credit a full account application form may be requested.

Can you do special orders? 
Most certainly. At Alphaweld we'll work with you to provide a customised package that meets your specific requirements. Get in touch with us today to speak with an Alphaweld expert.
 

Can I return goods? 
Yes, providing they are unopened and the packaging is in a reselable condition. Any items contrary to this condition will not be accepted. Please complete our Goods Return Request Form prior to sending any returned goods.

Do not send any goods without prior Alphaweld approval. Any goods received without a Goods Return Request Form submitted will not be processed.

Can I create my own purchasing templates? 
Yes, if you are logged in as an account user. When you proceed through our web checkout you will be given the option of creating a new template or adding to an existing one.
 

Can I view my quotes online? 
Yes, through your 'My Account' settings whilst logged in. You can also print, reorder and check payments plus access invoices and statements.

We will need to assist you with this special access, so please contact us for online assistance.
 

Am I able to get my online quote as an Excel file for uploading to an SAP system? 
Yes. Available to account holders only, you can request that this feature be added to your online profile. It will enable you the option of downloading a CSV file.
 

Are Safety Data Sheets available?
If available, these will appear as a download link below the product listing on our website. If you cannot find what you're looking for, please feel free to contact us.

Are Product Specification Sheets available?
Yes. See here for further details.
 

Do you supply shielding gas for welders?
Alphaweld is not a gas reseller however we do supply a wide selection of gas equipment. There are a number of local gas providers who can be easily located through online search.
 

What is your best entry-level helmet for welding?
The Betaweld ADF Welding Helmet is a fantastic option for those entering the welding scene and one we would highly recommend for anyone at entry level. Some of its key features include: large screen, 4 sensors, tru-view lens (blue), sensitivity and delay adjustments, hi-impact and auto-on/off. Click here to find out more.
 

What is the right size welding jacket for me?
Typically, welding jackets are given a standard size (S, M, L, XL) that’s based on your chest measurement. To find your size without having the option to try, you’ll need to wrap a tape measure under your armpits and around the bulkiest part of your chest. It’s important to ensure the tape measure is snug, but not so tight that it presses into your skin, leaving red marks or constricting your breathing. Also, be careful to relax during the measurement (e.g. don’t puff out your chest), as this can throw off the true measurement. Once you have the measurement, compare it to the sizing chart of your choice of welding jacket to get the correct size for your welding needs.

The best way to verify which size is right for you is by matching your chest measurement with the size chart of the product. If the jacket fits your chest, it will most probably fit best to your body overall.

As a side note, it should be noted that if you have a larger-than-average belly, you may want to substitute a belly measurement for the chest measurement. The reason is that you may find it difficult to button or zip up your jacket when it comes time to weld, limiting your mobility and making it difficult to feel comfortable. The process to obtain a belly measurement is almost the same, but you’ll want to run the tape around your belly button instead. Additionally, you’ll want to avoid measuring around the hips, as this area tends to be thinner than your true girth.

Click here to view our extensive welding jacket range.