Shipping & Returns

Sales Taxes

Alphaweld Supply Group are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

All trading is according to Alphaweld's Terms & Conditions.


Permission to Return and to Receive Credit

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is given by completing the Credit & Goods Return Form prior to returning goods. After acceptance & approval we will notify you to return the goods and will issue credit to your account or your Credit Card. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. We will NOT accept any goods returns without the form compteted and approved by Alphaweld Supply Group.

Damaged or Incorrect Merchandise Guarantee

We will, upon notifying us by Credit & Goods Return Form., replace any merchandise that is received in damaged condition or as a result of a picking error. Proof of damage is required and no claims will be accepted or replacement goods issued without prior approval to return.