Frequently Asked Questions

 

Q. Do I have to be a client/member to place an online order? 

A. No you can order from this site anywhere, anytime. Select your products then add to cart and place the order. Just follow the prompts. We make it easy.

Q. How do I set up a trading account? 

A. That's easy! All you need to do is download our express account form (limits apply), fill it out and fax or email it to us. Send it to sales@alphaweld.com.au and we’ll set up your account then notify you and get your goods on the way! Alternatively if purchasing online, your first order must be paid by credit card, then you can call one of your friendly customer service team members and request your account be approved for credit. A full account application form can be obtained upon request.

Q. Can I create my own purchasing templates? 

A. Yes you can if you are logged in as an account customer. It’s easy… just proceed through the shopping cart purchasing and it will give you the option of creating a new template or adding to an existing one. We make it easy!

Q. Can I view my quotes online? 

A. Easy… Just call the alpha team and request that online account access is added to your online profile. Once you have this access any quotes, invoices, statements can be viewed through the "Account" menu once you log in. You can print, reorder and check payments here.

Q. Can I get my online quote as excel file for uploading to my SAP system? 

A. Yes you can. Available to account holders only you can request that this feature be added to your online profile. It will give you the option of downloading a CSV file.

Q. Can I get technical support? 

A. Certainly… our sales team members are all qualified welders that have many years experience in providing solutions and helping the industry with “hands-on” knowledge. We make it easy!

Q. Do you provide serving to machines? 

A. We provide a full backup service to all machines and equipment that we sell. We have an in-house trained, qualified service team ready to assist you. Simply fill out the Service Request Form found at the footer at the bottom of the page.

Q. Can I return goods? 

A. Yes you can providing they are unopened and packaging is in a resalable condition. Any items contrary to this condition will not be accepted. Please complete the Credit & Goods Return Form found also at the footer at the bottom of the page prior to sending any returning goods. Do send any goods without prior Alphaweld approval. Any goods sent without prior completion this of this procedure will not be processed by Alphaweld.

Q. Can you do special orders? 

A. Yes it is possible but please contact us prior to sending any RFQ’s. We've been helping the industry with solutions for many years now and we may have better options for you. Contact us by phone or use our Contact Us form.

Q. Are Safety Data Sheets available?

A. Yes they are... simply go to the applicable product online and download it if you see this symbol... 

Q. Are Product Specification Sheets available?

A. Yes they are... simply go to the applicable product online and download it if you see this symbol...